A walkthrough is the preferred training method. From the rear-of-store to register or the other way around.

There are a few important topics that should be gone over at the beginning of training, and then revisiting when finishing training.

• Shift replacement
  • Shift replacement is not the schedulers responsibility.
  • Recommend taking down phone numbers & emails for neighboring shifts and similar shifts. (giving them time to actually enter #s into their phone if they wish)
  • Point out location of directory and schedule sheets.
  • "cooperative" - each person is supporting everyone else. When you don't cover your shift, you're unfairly impacting others - AND vice-versa - doing people favors is fine, but calling people out for disrespecting your time is fair and expected.
  • Plan ahead. If you follow religious holidays or always go to florida for spring break, find replacements sooner than later.
• Sign-in – Sign-ins are critical for insurance purposes. This is for both you & the coop.
• Leaving the co-op – Should you choose to leave the coop entirely, or become a non-working member, the scheduler is responsible for filling the gap in the schedule. If you leave the coop without notifying the scheduler, they will be trying to do their job without all the information. You don't have to explain your reasons. As much advance notice as is possible is appreciated.
• Follow up and continuity – Try to start jobs that you know you can finish on your shift. If you can't finish something, figure out a way to let later shifts know what needs to be done. Todo lists, notes, and posting to the list work well for this.

Major training categories:

• Wiki
• Receiving, Overstock, Stocking & Pricing
• Cleaning
• Produce
• Register
• General shift information
• General membership information

Wiki

• Printable signs and forms
• Store usage recording
• Receiving info

Receiving, Overstock, Stocking and Pricing:

• Receiving:
  • 4-5 major distributors, ~48 smaller distributors and individual vendors
  • Major distributors are generally received by a specific shift.
  • Smaller distributors and individual vendors are received by the whoever happens to be working.
  • Instructions for receiving and pricing smaller distributors and individual vendors are found on the wiki, and are called "non-UNFI deliveries".
  • Review receiving and stocking non-UNFI deliveries.
• Overstock
  • Overstock locations (If you're not sure where something goes, put it away AND make a new sign for it)
  • Face and label overstock, so that other shifts and ordering staff can find it.
• Stocking
  • Front and face products
  • Use stools and boxes when refilling bins, don't rest containers on the floor.
  • Rotate stock when receiving or stocking.
• Pricing
  • Price guns (how to refill, how to use)
  • Don't cover brand names, flavors, ingredients or expiration dates.

Cleaning

• Vacuuming
• Keep the sink clean
• Empty mop when you're finished.

Produce

• Mark items as 1/2 price on the tag if there isn't room to move items into the half-priced section.
• No leafy greens on top level of fridge
• Cull compstable items
• Show frig alarm-thermometer and how-to sheet. (Note the alarm is not currently used)

Register

• Demo scenarios on register (Possibly use the cheatsheets as a minimum runthroughs)
• Create some error situations to fix
• EBT, including Oberts method for faking an EBT transaction, by entering an EBT # that's too long.
• Taxed items overview
• Receiving and filing independent deliveries (CODs and invoiced deliveries)
• Register book (Full books go in container on shelf above register)
• Membership forms

General shift info

• Sign-in (insurance)
• Clipboards
• Filing tower
• Tofu water changing
• Emergency closing (leave pins open)
• Emergency opening
  • Emergency opening contacts are:
    • Lippe
    • Elissa J.
    • Robert F.
  • If you are locked out, call one of the three, they will call the coffee shop and have keys waiting for you.
• Taking down neighboring shift info & similar shift info
• Break down boxes
• B-bar trash ke/map
• Outside garbage (is not ours)
• Safety
  • Ladder & Fan no mix-o
  • Don't lift more than you can handle! Your safety comes before anything else!
  • If you're not comfortable lifting the basement hatch, or using the stairs (rain or shine), don't worry about it.
• Printable forms
• General wiki excitement (beyond printable forms, and receiving/pricing information)

General membership info

• Quit notice
• Meetings
• 4 list
• Cooper square/MHA brief explanation. MHA subsidizes us to the tune of $30,000/year. We have to respect their input. They don't offer a lot, but just keep it in mind.

Other:

• To do list - Kennys method of taking down a todo list, checking items off, and passing it on to the next shift if necessary
• Rights & responsibilities <- don't know what this was about, someone refresh my memory?